Building
Service Power^®

A value-based service training course

Building Service Power^® is a value-based service training course. We focus on rational service tools and customer psychology, looking at them in the light of the culture and behaviour of the sales department.

Building Service Power^® is based on Building Leadership^®, our leadership development concept. When devising the latter we analysed and assessed more than a thousand leaders, identifying what the best leaders do and what we can learn from them. This is the knowledge we pass on here.

Our analytical work led to a clear understanding of the views of more than a thousand managers on the subject of sales and service, and on the principles and behaviour that have produced the best results in their respective companies. Based on this unique knowledge, we developed Building Service Power^®.

This service training course provides all participants with the sales and service tools they need as salespersons. They receive coaching, using examples of real-world, sales- and customer-oriented assignments.

They learn to set ambitious goals and to better sell themselves, the company and the products through service so everyone achieves more success.

How to define a service philosophy and work according to its principles should not be rocket science, but what is the situation in your organisation? What is your service philosophy and do you work according to its principles?

Customer service development for the individual employee or for the entire department.

Happy, satisfied customers buy again and will recommend you to others. That is why good service is a key concept.

Building Service Power^® is a value-based service course that focuses on rational sales tools and customer psychology.

The course will provide attendees with all the service tools they need as customer services representatives. They will receive coaching and be set practical, real-world sales and customer-oriented assignments.

Happy, satisfied customers buy again and will recommend you to others.

Based on Building Service Power^® and the service tools you have acquired from previous training programmes, courses and seminars and/or where you are today, we will coach you with the goal of stimulating and utilising your resources to the full, so that you achieve your goals and make a difference when it comes to servicing your customers.

Building Service Power^® is an ideal follow-up to a service course.

Building Service Power^® is an effective follow-up to your previous training, courses or seminars, or as the start of your new training and development.

We discuss and coach you in your everyday challenges.

We participate in joint visits, meetings, presentations, personal conversations, phone calls etc.

We provide personal feedback, and you devise an action plan that is used as a kind of ‘logbook’. The goal is to follow your development.

The ‘logbook’ is used as a development and follow-up tool by:

Yourself.
Your immediate superior.
MINDWEISS A/S

The objectives of the course:

To find motivation, on the basis of the company’s and customer service representatives’ values:

To work together in a beneficial, long-term, secure and professional way on behalf of both customers and your company
To behave in an engaged, targeted and service-oriented manner
To understand that effective communication is the key to being understood
To understand the importance of efficient planning
To gain new energy and understand the importance of imparting that energy to others
To understand the importance of customer psychology and thereby its use
To achieve your goals at work
To achieve greater clout
To find even greater joy and motivation in your job
We assist you in your development and coach you to succeed

Content

We use your strong personal values to work more efficiently on:

How good planning ensures success
How to apply professional sales psychology
The nature of successful communication on the phone and in the field
The significance of your commitment in the customer experience
Efficient analysis of customer needs
Is tackling objections necessary?
In order to achieve the goal, start at the end
What is optimal customer service?
Complaints
Conflict resolution
How should you follow up?
An abundance of new inspiration, motivation and energy
Better use of your time
Better relationships with customers, colleagues and your boss
Even better customer service results
Quality standards
Planning – how to make the best use of your time
Qualifying customers and meetings
Communication
Questioning technique
Active listening
Tackling objections
Collaboration with Clients
FAB – argumentation technique
Economic reasoning
Conclusion technique
Presentation technique on the phone

Benefit

The success of the course depends on joint effort and commitment. We will support and guide you to move towards the common goals, and help you make a difference.

If you follow our advice and listen to yourselves, we promise that you will see and experience the effect.

A successful customer service representative is one of a company’s most important assets.

Building Service Power^® will provide you with:

An abundance of new inspiration, motivation and energy
Better use of your time
Better relationships with customers, colleagues and your boss
Even better customer service results

Market Segment

Anyone involved in direct customer contact, where the goal is to service the company’s customers.

Course structure

The course will inspire and motivate everyone through teaching, discussion, exchange of experience, individual assignments and presentations.

The teaching approach of the course is interactive with a very high degree of participation. The participants themselves are an important part of the course.

Contact us to learn more